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Frequently Asked Questions
What can I do with your software?
What happens after I send in the order?
Why can I not register successfully with the registration code?
I lost my registration code, how can I get it again?
How to report bugs?
What can I do with your software?

We provide a total video and audio solution for our customers.You can convert video/audio files among multiple formats,record sound from any source in mp3 or wma files,split audio files in small pieces, extract audio/images from video files,and so on with our softwares. They have neat interfaces and very easy to use.Why hesitate? Download them and have a try!

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What happens after I send in the order?

Normally, you will receive your registration information within 72 hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us. We will be glad to help you.

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Why can I not register successfully with the registration code?

Please make sure there are no spaces or other invisible charaters at the begining or end of your name and registration code before clicking on OK button. Furthur more,you must have administrator account of your computer because the registration process will write system registry.

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I lost my registration code, how can I get it again ?
Please contact us and provide the email address,order date and registration name when you purchased our product. We will send you the license code after we verify your information.

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How to report bugs?

Please send us an email including: your order reference ID or order email address and order date, program name and version number, your hard disk and memory size, your operating system and service pack type, your operations before the error happens, the error message. We will check the problem and give you an answer as soon as possible.

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